What CAN’T I bring?
Coolers, Drugs, Pets, Backpacks, Weapons, Professional Recording Equipment, Bad Attitudes
What Are the Age Requirements?
All Venues are All Ages
Where is the festival?
The festival is in Deep Ellum in Dallas, TX at The Bomb Factory, Trees, and Canton Hall
Where Do I park?
We recommend taking an Uber, riding your bike, or taking the bus. If you drive, there is free and paid parking around Deep Ellum.
What Are the Hours of the Event?
5:00pm - 2:00am on Both Days
When is My Favorite Act Playing?
Check our website and social media pages for full lineup and schedule
Where Can I Pick Up My Tickets?
Ticket pick-up will be at The Bomb Factory, Trees, or Canton Hall
What do VIP Tickets Include?
A seat on the balcony at Bomb Factory
Expedited Entry to All Three Venues
What does a 2-Day Pass Include?
1 tickets gets you in Trees, Canton Hall and The Bomb Factory! First come first serve, ticket does not guarantee entry if the venue is at capacity. Get there early!
Do You Allow Smoking?
All Venues are non-smoking. Smoking is allowed on smoking patio at each venue.
Can I get a Refund?
All tickets are non-refundable.
Can I Bring my Camera?
No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only pocket sized cameras & cell phones will be allowed into the venue. No selfie sticks.
Do I Need an ID?
If you plan on drinking, you need to bring a VALID government-issued photo ID showing you are 21+. People of legal drinking age are wrist-banded upon entry.
Some shows are 18+ & 21+. Those shows will require a VALID government-issued photo ID.
Most shows are all ages with adult supervision. We are a 17+ venue, unless otherwise listed on THEBOMBFACTORY.COM
Paper ID’s require a 2nd form of Photo ID and must be valid or issued in the last 30 days.
Do Kids Get in Free?
Every concertgoer must have their own ticket. Legal ID is required to attend on your own.
I Lost Something, What do I do?
Send an email to firstname.lastname@example.org.
What Are Box Office Hours?
Tuesday and Friday from noon to 7 pm and all nights of shows.
Can I Bring my iPad, Selfie Stick, Camelback?
What Time Should I Line Up?
There is limited capacity at all venues. All shows are on a first come, first serve basis. Get to the show you wish to attend EARLY.
Are There Paramedics on Site?
Is There a Security Screening for Entering the Venue?
Is There an ATM on Site?
Yes, there are two ATM’s in the lobby.
Can You Scan My Ticket from My Phone?
Yes. Just have it pulled up and the brightness on your phone turned all the way up!
Is There Public Transportation Available?
Yes. The nearest DART train stops to The Bomb Factory are Deep Ellum and Baylor University Medical Center. They are a 5 or 10 minute walk from the venue. All other DART information can be found at DART.org.
I Can't Attend, Can I Give My Tickets to a Friend?
Purchased tickets may be transferred by contacting Ticketfly at (877) 987-6487. Tickets won through contests are not transferrable.
The Weather Is Scary, Will the Show be Canceled?
Since we are an indoor venue, all shows are rain or shine.
Is There VIP Seating Available?
All seats for sale are available online. Interested in a suite? Email email@example.com